What to Do If You’re Involved in a Vehicle Breakdown or Accident 

Experiencing a vehicle breakdown or accident can be a stressful and daunting situation. However, maintaining a calm and composed mindset is crucial to ensuring the safety of everyone involved and resolving the issue efficiently. This guide offers a step-by-step approach to help you navigate through such incidents with confidence and clarity. 

Immediate Safety Steps 

The first steps of what to do if you break down are: 

• Switch on Hazard Lights: Activate your vehicle’s hazard lights to alert other drivers of your situation. This simple action can significantly reduce the risk of further incidents. 

• Use a Warning Triangle: If it is safe and legal to do so, place a warning triangle a good distance behind your vehicle to provide additional warning to oncoming traffic. 

• Move to a Safe Location: If possible, move yourself and any passengers to a safe location away from traffic. This could be a nearby pavement or behind a barrier. Do not stay in your vehicle if it’s in a dangerous position. 

Contacting Support & Emergency Services 

Knowing when to call for help is crucial. Here’s when you should dial 999: 

• Injuries: If anyone is injured, call emergency services immediately. 

• Danger: If there is a risk of fire, explosion, or another imminent danger. 

• Significant Road Obstruction: If your vehicle is causing a major obstruction on the road. 

For non-emergencies, contact your breakdown service provider for assistance. 

Documenting the Incident 

Accurate documentation of the incident is essential for insurance and legal purposes. Here’s what you should do: 

• Take Photos: Capture clear images of the scene, including vehicle positions, damages, and any relevant road signs or signals. 

• Note the Location: Record the exact location of the incident. This can be done using a GPS device or a smartphone app. 

• Gather Witness Information: If there are any witnesses, politely ask for their contact information. Their accounts might be invaluable later. 

Insurance & Reporting Requirements 

Timely and accurate reporting is vital in the aftermath of an incident. Here’s what you need to keep in mind: 

• Report Promptly: Notify your insurance company as soon as possible. Delays can complicate claims processing. 

• Provide Accurate Details: Ensure all details provided to your insurer are accurate and complete. Missing or incorrect information can lead to complications. 

• Avoid Common Pitfalls: Be aware of common pitfalls such as incomplete information or failing to notify your insurer within the required timeframe. 

Breakdown Recovery Process 

Understanding what to expect from breakdown recovery services can ease the process: 

• Response Times: Be prepared for varying response times, especially during adverse weather conditions or peak traffic hours. 

• Recovery Procedures: Your breakdown service will typically assess the situation and either repair your vehicle on the spot or tow it to a garage. 

• Onward Travel Options: Many breakdown services offer onward travel or replacement vehicle options. Familiarise yourself with these services in advance. 

Get in Touch If you Need Further Assistance 

For further support and to ensure your vehicle is always in top condition, get in touch with us today. Explore our Repairs page to see the services we offer and our Van Hire and Car Hire pages for reliable vehicle rental options. Stay informed and prepared, so you know exactly where to turn for support and services when you need them most.