Our FAQs

Whether you’re curious about our technology solutions, seeking clarification on our processes, or simply looking for guidance, we’ve compiled a comprehensive list of FAQs to address your questions. If you don’t find what you’re looking for here, feel free to reach out to our dedicated support team for further assistance.

Our Motorhome Services Get in Touch

Why do you need motorhome servicing?

Motorhome servicing is necessary for safety, reliability, and optimal performance. It helps prevent breakdowns, maintains the vehicle’s efficiency, upholds warranty requirements, and preserves resale value. Explore our services to get your motorhome booked in today.

What does a motorhome service consist of?

A motorhome service typically includes:

• Oil and Filter Change: Ensuring proper lubrication of the engine.
• Fluid Checks: Inspecting and topping up fluids such as coolant, brake fluid, and transmission fluid.
• Brake Inspection: Checking brake pads, discs, and fluid for wear and effectiveness.
• Tire Inspection: Checking tire tread depth, pressure, and condition.
• Electrical System Check: Inspecting lights, battery, and wiring.
• Suspension and Steering Check: Ensuring proper alignment and condition of suspension components.
• Exhaust System Inspection: Checking for leaks and ensuring proper emissions.
• Safety Checks: Inspecting seatbelts, mirrors, wipers, and other safety features.
• Additional Checks: Depending on the the vehicle manufacturer and the vehicle’s mileage, additional checks may include the air conditioning system, fuel system, get in touch with us to find out more.

What is the maximum mileage allowed?

The maximum mileage allowed for your van rental depends on the overall size as well as what you plan to use it for. Smaller vans for local deliveries may have a maximum mileage allowance, while larger vans may have an unlimited mileage policy. It is best to check with us what the mileage for your van hire is at the time of delivery.

Can I brand a vehicle from AVT?

Yes, you may personalise your hired van with your own brand and business logo which must be only magnetic signage and not stickers. You must remove all branding from the van before you return it once the lease period ends. Let us know what modifications you plan to include at the time of booking.

How much notice do I have to give to end a car rental?

It is best to notify us three days before you wish to cancel your car rental. Once you have decided to end your lease, bring it back to one of our offices so we can assess the vehicle for damages. If no damages are found, and the vehicle is returned with a full fuel tank, we will refund you the full deposit.

What happens if I have an accident in a rental vehicle?

If you are involved in an accident while driving one of our rental cars, we urge you to contact us immediately. We will handle any associated repairs and replacements and will assess insurance costs based on the level of damage. You would also be liable for the excess payment per the rental agreement.